Returns & exchanges

Ready-made pieces

You have seven days from delivery to ask for an exchange on anything bought ready-made, as long as it is unworn, unwashed and still has its tags on. Message us first so we can reserve the replacement size before you post anything back.

Return postage is paid by you unless the piece arrived faulty or we sent the wrong thing, in which case we cover it both ways.

Custom and made-to-measure pieces

A piece cut to your own measurements cannot be returned or exchanged, because it fits nobody else. This is exactly why we confirm every measurement with you in writing before the cloth is cut, and why we would rather ask you twice than guess once.

If a made-to-measure piece does not match the measurements you gave us, that is our mistake and we will put it right.

Something arrived damaged

Send us a photo on WhatsApp within 48 hours of delivery, ideally with the parcel it came in. We will replace the piece or refund it in full, whichever you prefer, and we will not ask you to post the damaged one back at your own cost.

What is not a fault

• Small differences in where a motif sits, because every piece is embroidered by hand.
• A shade that reads slightly differently on your screen than in daylight.
• Loose threads on the reverse of embroidery, which are normal and can be trimmed.